Optimise your Customer Experience with CVS Marketing
Make Customer Experience Your Competitive Advantage
At CVS Marketing, we know that customer experience is at the heart of your company's success. An exceptional customer experience not only satisfies your customers, it turns them into loyal and engaged ambassadors. We offer a comprehensive range of programmes to enhance every stage of your customer journey.
Our offers
Customer Satisfaction Programme and NPS Management
Understanding your customers' satisfaction is essential to continually improving your products and services. Our customer satisfaction programme includes management of the Net Promoter Score (NPS), a key indicator that measures the loyalty and satisfaction of your customers.
- Satisfaction surveys: We create and administer personalised satisfaction surveys to gather detailed feedback from your customers.
- NPS analysis: We analyse your NPS scores to identify promoters, passives and detractors, and implement corrective actions to improve customer satisfaction.
- Reporting and monitoring: We provide regular reports and strategic recommendations to help you optimise your customer experience.
Customer Referral Programme
Referrals from satisfied customers are a powerful driver of growth. Our customer referral programme is designed to encourage your existing customers to recommend your products and services to their network.
- Referral strategies: We develop strategies to encourage your customers to recommend you, using attractive incentives.
- Monitoring recommendations: We monitor and analyse recommendations to measure their impact and adjust strategies accordingly.
- Sharing tools: We set up digital tools to make it easier for your customers to share recommendations.
Customer Loyalty Programme
Keeping your customers is more profitable than acquiring new ones. Our customer loyalty programme aims to strengthen the relationship with your customers and increase their long-term commitment.
- Loyalty Cards and Rewards: We design attractive loyalty programmes with personalised rewards.
- Personalised communications: We develop targeted communications campaigns to maintain a strong bond with your loyal customers.
- Analysis and optimisation: We analyse your customers' behaviour to continually adjust and improve your loyalty programme.
Customer Incentive Programme
Motivating your customers to take action is essential to boosting your sales and increasing engagement. Our customer incentive programme offers strategies to encourage specific actions.
- Promotions and Special Offers: We create promotional campaigns to encourage purchase or commitment.
- Competitions and Challenges: We organise competitions and challenges to stimulate your customers' interest and participation.
- Results analysis: We measure the impact of incentives to optimise future campaigns.
Mystery shopper programme
Assess the quality of your service through the eyes of your customers with our mystery shopper programme. This method enables you to understand the real customer experience and identify areas for improvement.
- Mystery visits: We organise mystery visits to assess the quality of your service at various contact points.
- Detailed reports: We provide detailed reports with valuable insights into the strengths and weaknesses of your customer service.
- Recommendations for Improvement: We offer concrete recommendations for improving your service and your customers' overall experience.
Why choose CVS Marketing?
Multi-sector expertise
We have in-depth knowledge of best practice in customer experience across a range of sectors.
Personalised approach
We tailor our programmes to the specific needs of your company and the expectations of your customers.
Innovation and Technology
We use innovative tools and advanced technologies to optimise your programmes and maximise results.
Measurable results
We are committed to delivering tangible results and continually improving your customer experience.
Contact us
Ready to transform your customers' experience? Contact CVS Marketing today to discuss your goals and find out how our programmes can help you achieve them.
Email : info(a)cvs-marketing.com - Telephone: +33 (0)1 64 92 96 44
Fill in our contact form for a free consultation and start delivering an exceptional customer experience today.